Our Policies
Privacy Policy
Last modified: December 12, 2023
Introduction
Club Humidor (“Company” or “We”) respects your privacy and we are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.clubhumidor.com/ (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
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On this Website.
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In email and other electronic messages between you and this Website.
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When you interact with applications on third-party websites and services, if those applications include links to this policy.
It does not apply to information collected by:
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Us offline or through any other means, including on any other website operated by Company or any third party; or
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Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 21
Our Website is not intended for anyone under 21 years of age. No one under age 21 may provide any information to or on the Website. We do not knowingly collect personal information from individuals under 21. If you are under 21, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from an individual under 21, we will delete that information. If you believe we might have any information from or about an individual under 21, please contact us at info@clubhumidor.com.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
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By which you may be personally identified, such as name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline (“personal information”);
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That is about you but individually does not identify you, such as marketing information; and/or
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About your internet connection, the equipment you use to access our Website, and usage details.
We collect this information:
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Directly from you when you provide it to us.
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Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
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From third parties, for example, any Google application used for maintenance of the Website or the Company’s online presence.
Information You Provide to Us
The information we collect on or through our Website may include:
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Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
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Records and copies of your correspondence (including email addresses) if you contact us.
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Your responses to surveys that we might ask you to complete for research purposes.
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Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
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Your search queries on the Website.
Your likes, reviews, pages listed, etc., in an aggregated form, to evaluate and improve our products and services on this Website.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically may include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
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Estimate our audience size and usage patterns.
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Store information about your preferences, allowing us to customize our Website according to your individual interests.
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Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
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Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
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Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Website are served by third-parties, including ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
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To present our Website and its contents to you.
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To provide you with information, products, or services that you request from us.
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To fulfill any other purpose for which you provide it.
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To provide you with notices about your account.
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To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
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To notify you about changes to our Website or any products or services we offer or provide though it.
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To allow you to participate in interactive features on our Website.
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In any other way we may describe when you provide the information.
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For any other purpose with your consent.
We may also occasionally send you emails about our goods and services that may be of interest to you. If you do not want us to use your information in this way, please email the Company at info@clubhumidor.com to opt-out of this feature. For more information, see Choices About How We Use and Disclose Your Information.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
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To contractors, service providers, and other third parties we use to support our business.
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To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Club Humidor’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Club Humidor about our Website users is among the assets transferred.
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To fulfill the purpose for which you provide it.
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For any other purpose disclosed by us when you provide the information.
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With your consent.
We may also disclose your personal information:
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To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
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To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
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If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Club Humidor, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own products or services, you can opt-out of receiving information from us at any point. Simply email the Company at info@clubhumidor.com to opt-out of this feature. This opt-out does not apply to information provided to the Company as a result of a product purchase, product service experience, or other transactions.
When you opt-in for notifications on this site your email information will be connected to a Constant Contact database that we use to share our newsletter and other announcements. At anytime you wish to unsubscribe to these emails please follow the “unsubscribe” prompts at the bottom of the email or send your request to info@clubhumidor.com. Please allow 10 days if sending an email request to have your information removed.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website and visiting your account profile page.
You may also send us an email at info@clubhumidor.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Residents of certain states, such as California, Nevada, Colorado, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.
Your State Privacy Rights
California, Colorado, Connecticut, Virginia, and Utah each provide their state residents with data privacy rights, such as the right to:
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Confirm whether we process their personal information.
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Access and delete certain personal information.
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Data portability.
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Opt-out of personal data processing for targeted advertising and sales.
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
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Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
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Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights please email info@clubhumidor.com. To appeal a decision regarding a consumer rights request please email info@clubhumidor.com with an explanation as to why the decision should be appealed. Appeals must be submitted within 45 days of a decision.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
For more details and to see what state laws apply to you as a consumer, please review your state’s current privacy laws.
Data Security
We have implemented measures designed to secure your personal information from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: info@clubhumidor.com
Age Verification
ClubHumidor.com uses AgeChecker.net to verify the legal age of adults for all orders. Purchasers must be at least 21 years of age to place and receive orders from clubhumidor.com. On your initial order or orders over a specific amounts, you will be asked for a copy of your valid government issued ID to verify your age and your shipping address must match your billing address.
CLUB HUMIDOR DOES NOT SELL TO ANYONE UNDER 21 and DOES NOT SELL CIGARETTES or SMALL CIGARS ONLINE.
IF YOU ARE UNDER 21 PLEASE DO NOT USE THIS SITE!
Shipping Policy
Club Humidor is the operator of https://clubhumidor.com. By placing an order through this website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. If items are required to be transferred from our other locations, shipping may be delayed 1-2 days. Orders suspect of fraud or underage sales will be immediately cancelled.
All orders ship via UPS Ground Services to physical addresses and will require an ADULT SIGNATURE. Because of this we are unable to ship to post office boxes.
1.2 Certain products not available online
clubhumidor.com does not sell or ship cigarettes, RYO. MYO, loose cigarette tobacco, smokeless tobacco or little cigars though this site. Certain regulated non-tobacco products are also not provided to anyone under the age of 21. Additionally, lighters are not shipped with butane.
1.3 First Time Orders
Modern technology will be used to verify a purchaser’s age and identity for any order placed on this site. All FIRST TIME orders MUST use the SAME SHIPPING and BILLING address. Orders placed for shipment to an address that doesn’t match the billing address (after the first order verification) may be required to wait 14 days.
1.4 Restricted Shipping
Please be advised that laws regarding tobacco shipments to certain US States change often. clubhumidor.com may not be able to ship to your state for a variety of reasons. If this happens to be the case, you will be notified that your order has been cancelled.
California
Lampe Berger lamps, fragrance refills and reed diffusers cannot be shipped to California. Orders intended to be shipped to California will be cancelled.
All other states may ship by UPS Ground only. Hazmat fees may apply.
Delaware
We do not ship tobacco products to Delaware.
South Dakota
We do not ship tobacco products to South Dakota.
Vermont, Utah, South Dakota, Pennsylvania, Oregon, Montana, Massachusetts, Maryland, Maine, Kansas, Colorado, Maine, Florida, Iowa and Delaware
We do not ship tobacco products to the states shown above at this time.
Washington
Bulk tobacco cannot be shipped to Washington State.
US Territories
1.5 Alaska, Hawaii & Puerto Rico & Rural Areas
• Due to recent state law changes we currently do not ship to Hawaii, Alaska, Puerto Rico, & Maryland.
1.6 Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Shipping costs are calculated using UPS real-time rates. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. Free Shipping is not available to purchases from Alaska, California & Hawaii. Free Shipping is only available for online qualifying purchases.
1.7 Over-sized, Heavy Weight Packages or Drop Shipped Items
Quotes will be provided via email or by calling 800-788-8175
1.8 Delivery Terms
1.9 Transit Time Domestically
In general, domestic shipments are in transit for 3-7 days. Orders placed before 2PM Monday-Thursday will typically be shipped the same day if product is available. If items are required to be transferred from our other locations, shipping may be delayed 1-2 days. Additionally, holiday orders might be delayed due to UPS schedules. If you are wanting your order in time for a specific holiday we recommend checking UPS website to determine when you should place your order on time.
1.10 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Orders placed Friday-Sunday, or on holidays, will be shipped on the next business day.
1.11 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
1.12 P.O. Box Shipping
Club Humidor does not ship to P.O. box addresses.
1.13 Military Address Shipping
At this time we are unable to ship to military addresses through this site. Please call 1-800-788-8175 to make an order by phone using USPS. We are unable to offer this service using courier services.
1.14 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order or contact you to suggest an alternative.
1.15 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
1.16 Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. All orders will receive a verification email and a tracking number.
1.17 Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
1.18 Taxes *Taxes, as required by the purchaser are the sole responsibility of the laws governing the purchaser’s state.
1.19 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website cart where applicable for the state of Texas. Customers receiving goods outside of Texas are responsible for complying with any and all tax laws within their own state.
1.20 Tobacco Tax
Customers are required to follow the taxing authorities concerning reporting and payment of tobacco tax within their own state. Tobacco tax for items shipped within Texas are the responsibility and will be paid by Club Humidor.
1.21 Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
1.22 Insurance
Parcels are insured for loss and damage up to the value as stated by the courier. Additional insurance charges may be required for higher valued items or shipments.
1.23 Returned Shipments
* Please Note, UPS will make 3 attempts to deliver your shipment. After 3 attempts, the shipment will return to Club Humidor. If you decide you would like us to re-ship your product, you will be responsible for addition shipping charges to resend your shipment. Also, note, due to UPS rates, the new shipping charge may or not be the same as the initial shipping charge.
Return Policy
1. Return Due To Change Of Mind
We want you to be satisfied with your purchase! If you encounter a reason to seek a refund or replacement within 3 days of purchase, please call 800-788-8175 to process your return or refund. Orders placed through clubhumidor.com may qualify for replacement or refund provided that the merchandise is returned to Club Humidor with all original packaging and promotional items intact less shipping charges. .Return shipping for all items will be at the expense of the purchaser (shipments over $100 must be insured by the carrier) and should be returned to:
Club Humidor
Attn: Returns
7074 San Pedro Ave
San Antonio, Texas 78216
• Any earned VIP Reward Points will be deducted for any refunds and/or the difference taken from lower price replacements.
• Consumed, partially consumed items or pipes that have been used are not returnable or refunded.
• Manufacturer warranties apply to all non-tobacco items. For assistance in utilizing a manufacture’s warranty policy, please return your item(s) to the address above
Once returns are received and accepted, refunds will be processed to the original method of payment. We will notify you once this has been completed through email.
(Club Humidor) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
1.2 Warranty Returns
Club Humidor will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Certain products such as lighters, cutters and pipes carry a limited warranty provided by the manufacturer. In such cases Club Humidor will refer the manufacturer’s warranty. All XIKAR brand products must be sent through www.Xikar.com.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claims, you can expect Club Humidor to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Virtual Gift Card Policy
Please Note: Virtual Gift Cards are temporally unavailable to purchase on our website. If you have a “current” Virtual Gift Card, you can still redeem it on the website. If you are interested in purchasing a gift card, give us a call at 210-824-1209 and any of our associates can assist you with your gift card needs. Thank you.
Looking for the perfect gift? Virtual gift cards can be purchased online in denominations shown on the virtual gift card product page.
Virtual Gift Card Ordering
If you purchase a virtual gift card(s) along with other items, the gift card is non-taxable. Electronic gift cards are delivered by email to the recipient.
Refunds, Order Cancellations or Modifications
Any refunds, order cancellations or modifications to an order resulting in an adjustment of the amount due to Club Humidor will be applied to the original gift card within 1 business day.
Using your Virtual Gift Card
Virtual Gift cards are redeemable only on-line and cannot be used for in-store purchases. In addition, virtual gift cards cannot be used to purchase online event tickets. This would include Virtual Events, In-Store Events and/or any events Club Humidor is presenting online. To use your card on-line, simply add items to your cart and when you are ready to check-out you will be given the option to use your virtual gift card.
Gift Cards are redeemable for merchandise only and are not redeemable for cash.
Gift Card Balance
To obtain a gift card balance on-line, click on the “Apply Your Gift Card Code” link in the email you received from your loved one and navigate to your Account Page to view any gift cards you may have available.
Expiration
Club Humidor Virtual Gift Cards do not expire and we do not assess any service fees for non-use.
Lost Your Virtual Gift Card Number?
If you lost your Virtual Gift Card number please contact us at 210-824-1209 or email us your request with your full name at info@clubhumidor.com and we will assist you in recovery.
General Terms of Agreement
1. Consent of legal age
When ordering from clubhumidor.com you consent that you are of legal age to purchase tobacco products and acknowledge that a third party resource will be used to verify your age, address and identification. If your age cannot be verified, at the time of your order, you will be contacted by our shipping department. If you cannot be reached your order will be cancelled. Failure to promptly reply to verification requests may result in loss of specialty or hard-to-get items.
2. Prices Rewards and VIP Discounts
Prices are subject to change without notice.
3. Rewards and VIP Discounts
Club Humidor VIP Discounts and Loyalty Rewards are not available for online purchases at this time. Club Humidor Loyalty Rewards will not automatically be included with your online purchase nor will additional VIP Discounts apply.
4. Right to edit this agreement
Club Humidor reserves the right to edit, change, add or delete terms of this agreement at anytime with, or without notice.
5. Charges to card
All charges will be made to your credit card at the time of order unless a deposit is required for special order items. Our site processes: Visa, Master Card, American Express, Discover and Debit cards. We utilize address verification services (AVS) to verify the address and zip code on all purchases to verify the card holder’s information. If there is a discrepancy you will be notified for correction. If your information can’t be corrected or you fail to provide authentication your order may be cancelled without notice.
6. Site info
Items, graphics, text, content and language included on this site is not meant for reproduction or duplication. All rights are reserved.
While every attempt is made to ensure all site content is accurate and current mistakes and typographical errors may occur. Club Humidor reserves the right to honor any pricing errors at its own discretion or limit purchases. Every effort will be made to insure accuracy. Images presented on the site should be considered close reflections of the actual product.
For any customer service need please call 800-788-8175 for assistance or email info@clubhumidor.com
